Shipping & Delivery
Malaysia Orders
Malaysia orders will be delivered via registered post and will require a signature, Personal details or photographing upon receipt based on the policy of dispatch companies. Please provide an address where someone will be available between 9am – 6pm to receive and sign for the parcel, otherwise collection from your nearest courier office will be necessary. Business addresses are preferable as the receptionist can sign for your order.

International Orders
International orders will be dispatch via Airmail. Please allow up to 14 – 30 days for international Airmail delivery (Depend on dispatch companies).
Please note: that all prices, shipping and handling charges do not include relevant custom duties or taxes that may be incurred and charged when shipped overseas. These charges need to be paid by the customer. Please check with your local custom offices for further details.

Postage Charges
Postage charge is floating & depends on dispatch companies’ rate as it may change from time to time. Please check our customer service for more info.

Return / Exchange/Cancel Policy
 Only for selected items are allow to exchange due to incorrect sizes within 5 days upon goods receiving. (T&C apply)
 A delivery fee will be imposed for every delivery attempt.
 We reserve the right to cancel or revoke any exchange permission at any time for any reasons, without any notice without liability to you or any other person.

Faulty & Damaged Goods/ Refund Policy
We will replace or refund (at our discretion) any items delivered to you that are damaged or defective at no charge or we will issue a full refund for you if you notify us within 5 days of receipt and conditional on all item(s) being returned to Sweet Beauty Secret with unused or hasn’t been installed and in the original packaging.

When you return merchandise, please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit or delivery.

Sweet Beauty Secret Sdn.Bhd